What happens when we give negative feedback. Today I had a meeting, where I was in a position to tell an organisation exactly what I thought about it. Constructive discussion was defiantly required! It was about the cost of the service provided, the quality of products and services and the general outcomes.
While it was a great opportunity, I also felt enormous responsibility as I was passing on anecdotal information, general chit chat, community feeling, and probably even comments resulting from gossip and people feeling disappointed with services and outcomes.
At what point do we feel the need to do this? Why do we engage is these discussions? Is it beneficial to anyone? It does not matter what the industry or the service being provided. I imagine most of us only initiate these discussions because we feel aggrieved about something. Feel we have not be treated fairly or have had bad service or have received inferior products. We want someone to listen, to be recompensed or justified for how we feel.
I came to the conclusion that you need to consider the audience. Who are you talking to? Are they going to listen to everything or do we need to be discerning in what we say and how much we say. Should you, where truthful, also discuss positives. Definitely.
Then, when reflecting on our business, Promotional Product Advertising, I started to wonder what feedback people might give us. As business owners we all think we do a pretty good job. Great or even fantastic, but this meeting made me realise that it is so important to reflect on the products and services we are providing. Are we polite? Are we transparent in our policies? Do we provide timely information? Are our products or services top quality?
At PPA we believe our service is great. We believe we offer terrific products at a fair price - not always the cheapest, but top quality. We can deliver anywhere and we can meet tight deadlines (within reason of course, what is humanly possible!) We always try to be friendly and helpful.
Have you thought about your next promotion? What will it look like? Do you need to consider corporate colours? Is the product for a particular audience? Do you need lots or just a few items? Have you got a tight budget? Do you need some ideas? Have you got existing artwork? What are your PMS colours? Do you know what PMS colours are? See, we are helpful!!!
Despite me taking the opportunity to be, perhaps a bit cheeky, I really am keen to hear what you think. Do you have any ideas or suggestions as to how we can improve and be better? I would really like to hear about it. Perhaps you have a business and your customers have provided you some constructive feedback that might help me and others...let us know.
While it was a great opportunity, I also felt enormous responsibility as I was passing on anecdotal information, general chit chat, community feeling, and probably even comments resulting from gossip and people feeling disappointed with services and outcomes.
At what point do we feel the need to do this? Why do we engage is these discussions? Is it beneficial to anyone? It does not matter what the industry or the service being provided. I imagine most of us only initiate these discussions because we feel aggrieved about something. Feel we have not be treated fairly or have had bad service or have received inferior products. We want someone to listen, to be recompensed or justified for how we feel.
I came to the conclusion that you need to consider the audience. Who are you talking to? Are they going to listen to everything or do we need to be discerning in what we say and how much we say. Should you, where truthful, also discuss positives. Definitely.
Then, when reflecting on our business, Promotional Product Advertising, I started to wonder what feedback people might give us. As business owners we all think we do a pretty good job. Great or even fantastic, but this meeting made me realise that it is so important to reflect on the products and services we are providing. Are we polite? Are we transparent in our policies? Do we provide timely information? Are our products or services top quality?
At PPA we believe our service is great. We believe we offer terrific products at a fair price - not always the cheapest, but top quality. We can deliver anywhere and we can meet tight deadlines (within reason of course, what is humanly possible!) We always try to be friendly and helpful.
Have you thought about your next promotion? What will it look like? Do you need to consider corporate colours? Is the product for a particular audience? Do you need lots or just a few items? Have you got a tight budget? Do you need some ideas? Have you got existing artwork? What are your PMS colours? Do you know what PMS colours are? See, we are helpful!!!
Despite me taking the opportunity to be, perhaps a bit cheeky, I really am keen to hear what you think. Do you have any ideas or suggestions as to how we can improve and be better? I would really like to hear about it. Perhaps you have a business and your customers have provided you some constructive feedback that might help me and others...let us know.
